4 Tips on Selecting the Right Business Telephone System
If your business still relies on an old phone system, then it may be time for an upgrade. Sophisticated phone systems used to be the reserve of the big corporations, but thanks to the introduction of IP phone systems, the smaller business can now access the same advanced telecom features. The telephone systems of today are not just less expensive, but also deliver better sound quality, and are more dependable.
When it comes to choosing a telephone system, however, you can easily get overwhelmed with the number of options available, plus the industry jargon to wade through. For help with the selection process, check out the following tips:
Recognize pain points
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Recognize what problems are in the old system, and how a new system can solve them. Do you, for instance, find it hard and expensive to maintain your old system? Do customers always have a difficult time reaching the right person? Is your phone system able to scale easily to accommodate new employees? These are just some of the questions you should be asking when identifying the problems and solutions you need. Make sure you involve your staff in this process so you can know what features they need.
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Don’t think the current needs of your enterprise only–it’s vital to also think about future growth plans. How many employees do you expect to add in the next two to three years? By planning for growth, you can avoid having to install a new telephone system that fits your business’ growth.
On-premises vs. cloud solution
There are companies that buy a telephone system plus the hardware and software needed, and manage everything on their own. A huge upfront capital investment is needed in this model. These companies will also have to pay for ongoing operational costs. For small businesses, a cloud or hosted phone service would be the better option. A cloud solution eliminates the need to invest in expensive hardware and software , plus it saves on maintenance costs. Your business only has to buy new telephone handsets and pay the hosted service provider a monthly subscription fee.
Ease of use
Is the phone system you want to invest in easy to operate and manage? Is the office manager or receptionist able to add or remove users easily? IS the IT administrator use a web browser to manage the system? How much training does the staff require to get up and running with the new system? As a business owner, you probably want a system that helps your workers stay in touch as well as make the most of their time. You want to make the communication seamless so your staff members can focus on handling the essential tasks.